Terms and Conditions

CANCELLATIONS

Cancel your booking by contacting the Lady Helen team directly via phone or email. Failure to do so will result in a cancellation fee of 30 euro per person. This will be charged to the card details provided at booking.

Any deposit or booking fees that have already been processed are also non-refundable.

NON ARRIVALS

In the event of a guest’s non-arrival (no-show), a cancellation fee of 30 euro per person. This will be charged to the card details provided at booking.

OPENING HOURS

Our opening hours are subject to change.

CHILDREN

Children over 12 years of age are welcome to dine at the Lady Helen.

DIETARY REQUIRMENTS

Please notify the restaurant team of any dietary requirement in advance of your booking.

SPECIAL INSTRUCTIONS

Any special instructions you have submitted directly by email or phone.

ADDITIONAL INFORMATION

Group bookings or 10 or more will be considered a private dining experience and will be subject to a room hire fee. We reserve the right to request a deposit on bookings of 10 or more and further terms & conditions may apply, for further details please contact the Lady Helen team directly.

Mount Juliet Estate manages this website on behalf of the Lady Helen Team and may change any aspect of this site or its content, including the availability of any suppliers, features, information, or other content, at any time and without notice. The information and prices on this site are not ‘live’ and are updated periodically. While every effort is made to ensure the accuracy of all information and prices, regrettably, errors do occasionally occur. Where a price or information is posted on the website incorrectly due to a technical or human error, we shall not be bound by such price. The prices and any discounts shown on this site are applicable to Mount Juliet Estate only and may vary from the prices offered for the same service through alternative sales channels.

VOUCHERS TERMS & CONDITIONS

This certificate features a unique reference ID code, may only be redeemed once, may not be exchanged for cash, part redeemed, replaced if lost and is non-transferable. Please quote the gift-certificate ID reference when reserving your experience with the venue (using the contact details shown on this certificate). Subject to availability. Terms & Conditions subject to change.

NO AVAILABILITY TERMS & CONDITIONS

By submitting an enquiry form via the website you agree to send the restaurant your request. This request is not a reservation but an enquiry. The restaurant will endeavour to accommodate your party, however, there is no guarantee of availability. A member of our the Lady Helen team will respond to your enquiry.
The operators of this website do not accept liability for any errors or omissions and reserves the right to change information on the website.